Sysmed Lab, Inc. puts forth great effort to ensure that all orders are shipped in a timely manner. Most of our items are shipped within 24 hours of the time the payment is cleared. However, we will not guarantee the delivery date of any order. All orders placed on this site are subject to product availability and will be shipped according to our shipping policies.
Shipping Destinations
Sysmed Lab currently ships worldwide to any street address. Orders cannot be delivered to post office boxes. Some rural and/or military sites may not be accessible to our shippers. In these cases, we will attempt to notify you and help arrange for you to pick up the order at the shipper’s terminal.All international orders require approval of a freight quote to be provided via email before shipment. International orders require additional validation in order to be processed, including but not limited to verification of billing/shipping addresses, phone number, and email address. To ensure your order is processed and shipped in a timely manner, please provide the most accurate information.
Shipping Methods and Charges
Our company ships orders to both commercial addresses and residential addresses. Commercial addresses are defined as business addresses situated on commercially zoned real estate, as determined by the freight carrier. Residential addresses include homes, apartments, condominiums, and other dwellings designated by the carrier as a residential address. Deliveries to residential addresses may incur additional fees. Businesses operated from a house, apartment, or other dwelling are not considered commercial addresses and will be charged any applicable residential delivery fees.Most orders are shipped via UPS. In order to give you the best possible rate, we will contact you with a quote of the shipping charges for your approval using the email address you provided with your order. You will not be charged for this order until you have accepted the shipping quote we have provided. Failure to accept these charges or respond to our attempts to contact you may result in order cancellation.Some oversized or heavy items requiring special handling may be placed on a wooden pallet and shipped via common carrier (truck freight). Common carrier shipments are delivered curbside, that is, at the end of the driveway or along the street curb. Commercial addresses with loading docks will have the delivery made at the dock. Common carrier shipments require a signature at the time of delivery.
IMPORTANT: You will need to be sure that you have sufficient and proper equipment and personnel to unload products delivered via common carrier, as their drivers are not required to provide assistance in unloading your order..
Your credit card will not be billed without your approval. If we determine that additional charges are necessary (for example, residential delivery) that you have not approved, your order will not ship and we will attempt to contact you using the email address and phone number you provided with the order.In cases where orders are held at the terminal by the shipper, Sysmed Lab, Inc. will make every effort to contact you to inform you of the situation and help arrange for you to pick up the order. Orders may be held for reasons including but not limited to inaccessible destination address, incorrect/insufficient contact/address information, etc. You will be responsible for any storage costs, redelivery charges or other fees that may result from holding the order at the terminal.
Packaging and shipping costs may vary. We can arrange shipping according to customer request. Please be advised that our equipment is sealed. If, upon return, the seal is broken or in any way tampered with, the merchandize will not be exchanged nor refunded.
